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Cancellation Policy

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/C-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by Completemarts. 

Reasons due to which the User may cancel the order

The User may cancel the order for the following reasons:

  • If the order was placed for testing


  • If the user finds less price on other website


  • If the User has placed multiple orders for the same Product


  • If the expected delivery date is not acceptable for the User


  • If the User wants to change the shipping or billing address


  • If the User changes their mind about placing the order


  • If the User wants to update or change the contact details or the payment mode


  • If the User wants to change the size or the colour of the Product.


When will user receive their refund


For payments made via cash on delivery, Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming Paytm, PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting Paytm, PhonePe customer support team.


Instant Refund


Upon successful pickup of the return product at your doorstep, Myntra will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.


What are the reasons due to which Completemarts may cancel the order?

Completemarts may cancel the order for the following reasons:


  • If the address to which the Product is to be delivered is not serviceable



  • If the delivery of the Product has been unsuccessful and the Product has been returned to the seller


  • If the Product has been lost during transit



  • If the payment has made through online methods by the User and Completemarts did not get payment confirmation;



  • If the shipping address or billing address provided by the User is incomplete or incorrect



  • If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions



  • If the order has been auto canceled by the system due to high risk of product returning back to the supplier



  • If the supplier does not meet Completemarts’s policies of fair business practices



  • If Completemarts does not get user confirmation during delivery



  • If the User chose cash on delivery and cash on delivery is not available for the Product ordered



  • If Completemarts is unable to fulfill the order due to other reasons; or 



  • If Completemarts wants to cancel for any reason which Completemarts may deem appropriate.



Completemarts reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at legal